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Viewing Incidents

Learn how to effectively review, analyze, and understand incidents in your Cirvia Parental dashboard to keep your child safe online.

Incident Dashboard Overview​

Main Incident List​

Table View:

  • Time: When the content was created or sent
  • Platform: Which app detected the content (Roblox, Discord, etc.)
  • Message Preview: First 50 characters of flagged content
  • Risk Level: Color-coded safety assessment
  • Actions: Quick response options

List Controls:

  • Sort by time, risk level, or platform
  • Search within incident content
  • Bulk selection for multiple incidents
  • Pagination for large incident lists

Quick Filters​

By Risk Level:

  • 🔴 High Risk (8-10): Immediate safety concerns
  • 🟡 Medium Risk (5-7): Concerning but not dangerous
  • 🟢 Low Risk (1-4): Normal monitoring data

By Platform:

  • Gaming platforms (Roblox, Minecraft)
  • Social media (Instagram, TikTok)
  • Messaging apps (Discord, WhatsApp)
  • Other connected applications

By Time Period:

  • Today's incidents
  • Last 7 days
  • Last 30 days
  • Custom date range

Detailed Incident View​

Opening Incident Details​

Click "View" to see:

  • Complete content (full message or image)
  • Platform context and metadata
  • AI analysis breakdown
  • Related incident history
  • Available response actions

Content Information​

Text Incidents:

  • Full message content
  • Conversation context when available
  • Sender/recipient information
  • Platform-specific details (channel, server, etc.)

Image Incidents:

  • Full image display
  • Content description from AI analysis
  • Image metadata (size, format)
  • Platform sharing context

AI Analysis Details​

Risk Score Breakdown:

  • Overall score (1-10) with explanation
  • Individual category scores
  • Contributing risk factors
  • Platform-specific considerations

Content Categories:

  • Harassment: Bullying, intimidation, threats
  • Sexual: Inappropriate sexual content or advances
  • Violence: Violent threats or graphic content
  • Hate: Discriminatory language or symbols
  • Self-Harm: References to self-injury or suicide

Analysis Tags:

  • Each category marked as "true" or "false"
  • Confidence levels for AI assessments
  • Context factors that influenced scoring
  • Historical pattern recognition

Understanding Incident Context​

Platform Context​

Gaming Platforms:

  • Game being played when incident occurred
  • Public chat vs. private message
  • Friend relationship status
  • Server or room information

Social Media:

  • Public post vs. private message
  • Follower relationship status
  • Comment thread context
  • Story vs. main feed content

Messaging Apps:

  • Direct message vs. group chat
  • Server or channel information
  • User roles and permissions
  • Message thread history

Timing Context​

Time Stamps:

  • Exact time incident was created
  • Time zone adjustments
  • Correlation with child's schedule
  • Pattern analysis (late night, school hours, etc.)

Frequency Patterns:

  • Related incidents in time proximity
  • Escalation patterns over time
  • Platform switching behaviors
  • Communication frequency with specific users

Incident Actions​

Individual Incident Actions​

View Details:

  • Open full incident modal
  • See complete content and context
  • Review AI analysis breakdown
  • Access related incidents

Download Evidence:

  • Save incident as JSON file
  • Include all metadata and context
  • Timestamp and platform information
  • Suitable for external review or authorities

Add Notes:

  • Record your observations
  • Document actions taken
  • Note conversations with child
  • Track follow-up requirements

Escalate:

  • Flag for urgent review
  • Mark for law enforcement consideration (coming soon)
  • Add to priority monitoring list
  • Generate alert for co-parent

Bulk Actions​

Select Multiple Incidents:

  • Checkbox selection for related incidents
  • Select all incidents in current view
  • Filter and select by criteria
  • Cross-platform incident grouping

Bulk Operations:

  • Delete multiple low-priority incidents
  • Export selected incidents for analysis
  • Mark group as reviewed
  • Add bulk notes or tags

Advanced Viewing Features​

Search and Filter​

Content Search:

  • Search within incident text
  • Partial word matching
  • Case-insensitive searching
  • Regular expression support (advanced)

Advanced Filters:

  • Multiple risk levels simultaneously
  • Date range with time granularity
  • Platform combination filtering
  • User or contact specific filtering

Saved Filter Sets:

  • Create custom filter combinations
  • Save frequently used searches
  • Quick access to priority views
  • Share filter sets with co-parent

Incident Relationships​

Related Incident Detection:

  • Automatic grouping of related content
  • Conversation thread reconstruction
  • Cross-platform incident linking
  • Escalation pattern identification

Contact Analysis:

  • View all incidents involving specific users
  • Pattern analysis for concerning contacts
  • Historical interaction review
  • Risk assessment for relationships

Visual Indicators​

Risk Level Colors​

Color Coding:

  • 🔴 Red: High risk - immediate attention needed
  • 🟡 Yellow: Medium risk - review within 24 hours
  • 🟢 Green: Low risk - periodic review sufficient

Visual Cues:

  • Bold text for unread incidents
  • Icons indicating content type (text/image)
  • Platform logos for quick identification
  • Status indicators for actions taken

Sorting and Organization​

Default Sorting:

  • Most recent incidents first
  • High-risk incidents prioritized
  • Unreviewed incidents highlighted
  • Platform grouping options

Custom Sorting:

  • Sort by risk score
  • Sort by platform activity
  • Alphabetical by content
  • Custom date ranges

Mobile Viewing Experience​

Mobile-Optimized Interface​

Touch-Friendly Design:

  • Swipe gestures for quick actions
  • Expandable incident cards
  • One-handed operation support
  • Fast loading on mobile networks

Quick Actions:

  • Swipe right to mark as reviewed
  • Swipe left for quick delete
  • Tap to expand full details
  • Long press for bulk selection

Offline Viewing​

Cached Incidents:

  • Recent incidents available offline
  • Emergency contact information cached
  • Basic actions work without internet
  • Sync when connection restored

Reading Incident Patterns​

Daily Patterns​

Time-Based Analysis:

  • After school activity spikes
  • Late night concerning behavior
  • Weekend vs. weekday differences
  • Holiday period changes

Activity Correlation:

  • Incidents during homework time
  • Correlation with mood or behavior changes
  • Platform switching patterns
  • Social interaction timing

Social Patterns​

Relationship Dynamics:

  • Friend group interaction patterns
  • Adult contact frequency
  • Stranger interaction attempts
  • Cyberbullying escalation cycles

Content Evolution:

  • Language and behavior maturity
  • Risk-taking progression
  • Platform preference changes
  • Privacy awareness development

Common Viewing Scenarios​

New Parent Onboarding​

First Week Review:

  • Focus on understanding normal activity
  • Identify child's primary platforms
  • Learn typical friend interactions
  • Establish baseline behavior patterns

Questions to Consider:

  • What platforms does my child use most?
  • Who are the frequent contacts?
  • What time patterns exist?
  • What's normal vs. concerning?

Regular Monitoring Routine​

Daily Quick Check (2-3 minutes):

  • Scan for high-risk incidents
  • Review yesterday's activity summary
  • Check for new platform activity
  • Address urgent notifications

Weekly Detailed Review (15-20 minutes):

  • Analyze activity patterns and trends
  • Review medium-risk incidents thoroughly
  • Look for escalation or improvement
  • Plan conversations with child

Crisis Situation Review​

Emergency Incident Analysis:

  • Document all related evidence immediately
  • Trace conversation history
  • Identify all involved parties
  • Preserve evidence for authorities

Investigation Workflow:

  1. Secure and download all evidence
  2. Review timeline of events
  3. Identify patterns or escalation
  4. Prepare documentation for action

Export and Sharing Options​

Evidence Export​

Format Options:

  • JSON for complete technical data
  • PDF for human-readable reports
  • CSV for spreadsheet analysis
  • Image files for visual evidence

Export Customization:

  • Date range selection
  • Platform filtering
  • Risk level selection
  • Include or exclude AI analysis

Professional Sharing​

School Coordination:

  • Export incidents involving classmates
  • Generate bullying documentation
  • Create timeline reports
  • Include relevant context only

Law Enforcement Support:

  • Comprehensive evidence packages
  • Chain of custody documentation
  • Technical metadata preservation
  • Professional formatting

Therapy/Counseling Support:

  • Behavioral pattern reports
  • Social interaction analysis
  • Progress tracking over time
  • Privacy-appropriate summaries

Privacy and Ethics​

Viewing Guidelines​

Respect Privacy:

  • Review only what's necessary for safety
  • Avoid reading purely social content unnecessarily
  • Use incidents as conversation starters, not accusations
  • Focus on education and protection

Age-Appropriate Monitoring:

  • Younger children: More comprehensive review
  • Tweens: Focus on safety concerns
  • Teens: Respect growing privacy needs while maintaining safety

Data Responsibility​

Secure Viewing:

  • Don't share incident details inappropriately
  • Use secure devices for viewing
  • Log out of shared computers
  • Protect evidence from tampering

Ethical Considerations:

  • Use monitoring for safety, not control
  • Maintain trust through transparency
  • Gradually increase privacy as child matures
  • Seek professional guidance when needed

Next Steps​

Effective incident viewing protects while preserving trust! Use these tools to stay informed about your child's online experiences and respond appropriately to keep them safe while respecting their growing need for privacy.